Glotech Terms & Conditions
We appreciate Terms and Conditions can be difficult to read through but here at Glotech we've tried to keep ours easy to understand and to the point.
If you need any clarification on any point below, please contact us
Please note: These Terms and Conditions are only for our Website and does not apply to our High Street Stores
It is very important you provide accurate information to us when ordering on the website. Providing inaccurate information such as phone numbers and incorrect delivery address leads to delays and failed deliveries. If the order is placed on the phone please check your confirmation e-mail immediately and report any inaccuracies.
After placing the order with us if the product is not in our stock, we check availability with the manufacturer and order the product in (if we do not have stock). If the manufacturer has a lead time or a stock issue or has discontinued the product, then you will be sent an email asking for a decision to continue with the order, amend or cancel it. We will hold your order until we receive a reply by email or phone call. Please note that no payment will be taken until we have confirmed the product is available either with us or with the manufacturer.
The next step is processing your card. If there is a problem, we will email you and your order will be placed on hold until we receive a reply. This can be by email or telephone.
Once your order has been successfully processed, any problems that may delay the order will be notified to you by email. Please remember to check your Spam/Junk e-mail folder.
Orders placed over the phone will be processed in the same way as online orders. For more accurate information on delivery times please phone or email us with the product details and delivery postcode and we will get back to you. Delivery times can only be estimated, unless we have the product in stock.
Any updates on your order will be sent via email, hence it is in your best interest to make sure your email account is working and that we can contact you at short notice by telephone should a there be a problem or an available delivery slot. In the latter case, it is also wise to include a mobile and/or work phone number on your order.
You should inspect products upon delivery immediately and refuse delivery if there is any visible damage. If this is not possible then you must sign for the delivery *UNCHECKED* and report any damages within 7 days. If the item is a parcel delivery, it is your responsibility to inspect the appliances before signing. Please remember that when you sign for items you are signing to say you have received them in good condition and in doing so you have waived the right to return them as damaged. All returned items must not be installed or used in any way and must be in their original packing.
You waive your right to a replacement or refund if any damages are reported after 7 days of delivery as it is difficult to prove who was reponsible for the damage after this period.
If you choose to send the appliances back to our warehouse with another delivery company, we cannot accept responsibility for loss or damage in transit.
If your appliance appears to be faulty please follow the troubleshooting information in the Manufacturers instruction book before contacting us.
We need to be informed (via e-mail or phone) within 7 days of delivery of the faulity appliance. We can then arrange a replacement either if we have one in stock or ordering it from the manufacturer - we will inform you the time frame for this.
After 7 days if the appliance is not functioning correctly we reserve the right for an engineer from the manufacturer to inspect the appliance and repair as necessary. You are entitled to refuse any repair within the first 30 days of owning the appliance but it has to be proved the appliance was faulty via an engineers report. The engineer must either declare the appliance not fit for purpose or faulty on the report, in which case we can arrange an uplift and either arrange an exchange or refund. Manufacturers may charge for any faults caused by incorrect installations.
If a fault develops after 30 days of owning the appliance and the product is within the manufacturer's warranty period (usually 1 year, more for particular manufacturers) you are required to contact the manufacturer directly to arrange an engineer visit and repair. We can provide the contact details of the manufacturers.
We are very flexible in our payment options. You may purchase products from this site using a Visa, Mastercard, Switch, or Delta cards. Since come customers prefer not to enter their card details on the internet to a company that is new to them we offer the option to have a representative call to obtain the details at a later date. Alternatively you may send a cheque or postal order made payable to Glotech.
Please allow extra time for cheques to be cleared. All Prices include VAT.
Please note that we take payment before any orders are processed.
At Glotech, we invest a lot of time and effort ensuring the accuracy of information supplied on this site. However, due to the vast range of products available mistakes do occur. We can not guarantee the accuracy of information supplied on this site and cannot be held responsible for any actions taken by the customer with this information. We reserve the right not to supply goods if we feel either the prices or information with regards to a product are incorrect.
We reserve the right to cancel your order for any reason. For example, if we cannot supply the product, the product has a price inaccuracy or we're unable to deliver.
Please note: The Cooling Off Period is 14 days from date of delivery
Cancellations In The Cooling Off Period
For incorrectly ordered or unwanted products, you have the right to cancel your order in the cooling off period following the day of delivery, but you must notify us by email (email@example.com) during this period of your intention to cancel.
For cancellation within the cooling off period you will only be charged the courier cost* of collecting the product(s) from yourself.
If however the goods being returned are either:
- Custom built products such as certain range cookers or American style refrigeration
- Where the product has been used
- Installed products - which are classed as used
We then reserve the right to charge compensation for decrease in value of the goods due to either one or more of the above 3 reasons situations.
Cancellations After The Cooling Off Period
For cancellation after the cooling off period and within 30 days we reserve the right to charge up to a 25% re-stocking charge + collection charge for incorrectly ordered or unwanted products. This is to cover costs associated with storing the product(s) in our warehouse and the courier charges* to collect an appliance.
Goods will be collected within 7 days after we're informed of the intent to cancel after which they will be inspected to ensure they have been returned in the same condition. Once inspected, any monies owed to you will be reimbursed minus any restocking charge (if cancelled after the cooling off period) and collection charges and any missing manuals, components or unsatisfactory condition of the appliance. If an item is cancelled off an order where we have agreed a Multi-Buy discount price, we reserve the right to recalculate the price and charge accordingly.
When exchanging a product there is also a collection charge associated with our couriers*
Please note: We do not accept cancellations of unwanted or incorrectly ordered products after 30 days from delivery.
*Please contact us for information on our courier collection charges.